GoughNuts Guarantee - If your dog chews through the outside wear layer, Green or Black, to expose the indication layer, Red, GoughNuts will replace your toy. GoughNuts patent pending, "Chew Toy Safety Indicator" is a mechanism for the dog owner to see a clear indication of when to take the GoughNut from the dog.
Return Procedure - If you see a red indication, return the GoughNut to:
217 Lois Ave
Modesto, CA 95350
Please include a check for $5.25 that covers the priority shipping of a new GoughNut back to you. If you live in Canada the check should be for $19.95. We are working with team sellers to create a point within each country to return damaged GoughNuts. Please be patient with us as we continue into our world wide expansion. We will evaluate the toy damage and return a new toy. This return or guarantee policy is one of our commitments to your dogs safety. Please do not allow your dog to continue chewing the GoughNut if red is indicated. The safety premise is designed to give clear indication to show when the toy is damaged and is and instruction or indication to take the GoughNut away from the dog. Following this instruction or visible indication is a design to help prevent intestional blockage. Intestional blockage is a serious safety issue and in worst case scenarios can kill your dog.
In general a chew toy is designed to withstand the aggresive chewing of your dog. The GoughNut is designed with diameters that are sized to make it difficult for your dog to destroy or damage the GoughNut. Please read the entire pending patent called, Chew Toy Safety Indicator" on line. It is important to know that manufacturing like life is not perfect. Therefore whether a chew toy has a defect or your dog simply has the power to destroy a toy, as soon as the original design of the toy is compromised the toy must be taken away from the dog. This instruction will help keep your dog safe.
Any red indication is an indication to take the toy away. We will only congratulate you for taking the toy away when the samllest amount of red is present. Many dog owners have followed our patent pending instruction showing us that the premise is working. Please make every effort to keep your dog safe. No chew toy is indestructable.
Safety, Safety, Safety - We want your damaged GoughNut back. This is our investment into your dogs safety. Every dog owner has the responsibility to check the toys that your dog is chewing. All toys should be taken away when damaged to help prevent blockage. Please contact me or your veterinarian for further discussion.
Correct sizing is as important as any safety feature. Choose a chew toy that is big in your dogs mouth. The chew toy should appear large in your dogs mouth. When you have a doubt about what size to choose, please ask a pet professional for help. As a rule make sure the chew toy is larger in size than the distance between your dogs back molars when measuring across the jaw.
"This should be fun, because our pets are fun. Pet toys should be safe because we love our pets."
Amy - President